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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alex Dewhirst

Alex Dewhirst

October 18, 2024

5  out of  5
rating by Alex Dewhirst
"I have had a great experience working with Max Carter and have received excellent coverage. Max provided my policies promptly, communicated all aspects in layman's terms, and answered all of my questions with positivity."
We responded:
"Alex, Thank you so much for your 5-star review! We're so happy to hear that you had a great experience working with Max. At the Ben Torres Agency, we strive to provide clear communication and exceptional service, so it's great to know that Max met your expectations. Your positive feedback is truly appreciated, and we look forward to continuing to support you in the future! Please let us know if we can help you or anyone you know. Offering Auto, Home, Life and financial services to all of Michigan. Ben Torres ChFC, Agent BenTorresAgent.com 118 1/2 E Washington St Ann Arbor MI 48104 734.929.6171 5900 E Dunbar Rd Monroe MI 48161 734.457.5877 "
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Alex Printy

October 16, 2024

5  out of  5
rating by Alex Printy
"I really enjoy how simple and affordable they have made this process. I only use auto insurance but the rates are great and they are super friendly."
We responded:
"Thank you so much for your kind words, Alex! We are so glad to hear that you have had such a positive experience with the Ben Torres Agency. We take pride in providing a simple and affordable process for our customers, and we're glad to know that you find our rates to be great. Our team is dedicated to being friendly and helpful, so it's fantastic to hear that you have found them to be super friendly. We appreciate your feedback and look forward to continuing to serve you with top-notch service. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 "
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Chuck Colby

October 10, 2024

5  out of  5
rating by Chuck Colby
"Ben is friendly, efficient, and always on your side."
We responded:
"Chuck: Thank you for taking the time to leave a 5-star review! Having someone who is approachable and helpful can make a significant difference in any business relationship. We're glad to know that I and my team are always on your side, providing the support and guidance you need. We'll make sure to pass along your kind words with the team team. We're sure they'll be thrilled to hear about your positive experience. Thank you once again for your review, and please don't hesitate to reach out if you have any further questions or require assistance. Best regards, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 "
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Pav-El

October 7, 2024

5  out of  5
rating by Pav-El
"I was in a car accident and State Farm made the process hassle-free (or, you know, as close to hassle-free as a car accident can be). The only thing I had to do was sign out my car from the impound lot that the police took it to. After that, State Farm sent it to the mechanic and got me a quote in a couple of days. It was totaled :/ but then I got money in my bank account in like a day! I can't recommend them enough."
We responded:
"Pav-El, Thank you so much for taking the time to leave us a 5-star review on Google. We truly appreciate your kind words and are thrilled to hear about your positive experience with the Ben Torres Agency and State Farm. We understand that being involved in a car accident can be a stressful and overwhelming experience. We are glad to hear that our team was able to make the process as hassle-free as possible for you. It's great to know that the process was easy for you. We take pride in providing efficient and prompt service, and we are delighted to hear that State Farm quickly sent your car to the mechanic and provided you with a quote within a couple of days. While it's unfortunate that your car was totaled, we are happy to have been able to assist you in getting the compensation you deserved. It's wonderful to know that the funds were deposited into your bank account in just a day. Thank you for recommending us. We are grateful for your trust and confidence in the Ben Torres Agency and State Farm. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We are always here to help. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
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christy perros

September 27, 2024

5  out of  5
rating by christy perros
"I recently worked with Max Carter to get quotes for my auto, home and umbrella policy. Max was knowledgeable, thorough, and patient through the whole process. The best part is I saved over $1,000 annually by switching to State Farm. Highly recommend!"
We responded:
"Christy: Thank you so much for taking the time to leave us a 5-star review!! We truly appreciate your feedback and are thrilled to hear about your positive experience working with Max. We're glad that Max was able to provide you with excellent service throughout the process of getting quotes for your auto, home, and umbrella policy. His knowledge, thoroughness, and patience are qualities we value in our team members, and we're delighted that he exceeded your expectations. Moreover, we're thrilled to hear that you were able to save over $1,000 annually by switching. Saving money while still receiving top-notch coverage is always a win-win situation, and we're glad we could provide that for you. Thank you again for your recommendation. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We look forward to serving you again in the future. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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E Lopez

September 11, 2024

5  out of  5
rating by E Lopez
"Caitlyn is a gem"
We responded:
"E Lopez: Thank you for your kind review! We couldn't agree more - Caitlyn is indeed a gem. Her exceptional qualities and valuable contributions make her a standout individual. We appreciate your recognition of her amazing abilities and we are grateful to have her on our team. Offering auto, home, life, commercial and more is what we do. Doing it with a passion to help people is how we do it! Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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Brenda Osorio

September 6, 2024

5  out of  5
rating by Brenda Osorio
"En lo personal siempre me atienden muy bien Brenda y siempre me ayuda luego luego y muy amable ,es muy buena compañía de seguro State Farm"
We responded:
"Thank you for the kind words about our agency, Brenda! We are so happy that Brenda was able to take care of you and to provide the level of service you have come to expect from State Farm. Our priority is always providing the best experience possible, so we are delighted that you have been pleased with the service received by our team. We value your business and look forward to helping with any future insurance needs. Have a great day!"
Profile photo of Henry McCain

Henry McCain

August 21, 2024

5  out of  5
rating by Henry McCain
"Excellent staff in a beautiful location. Particularly, Alex was incredibly informative and helped me understand and choose the right life insurance - and Josh is super friendly and always keep me updated on any changes."
We responded:
"Thank you Henry so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our team and found our location beautiful. We take pride in providing excellent customer service and ensuring that our clients have the information they need to make informed decisions. It's great to hear that Alex was incredibly informative and helped you understand and choose the right life insurance. We'll be sure to pass along your compliments to him. Additionally, we understand the importance of staying updated on any changes in your insurance coverage. We're glad to hear that Josh has been super friendly and has kept you well-informed. We believe that clear communication and regular updates are essential in building strong relationships with our clients. At our agency, we strive to offer a comprehensive range of insurance options, including auto, home, life, and commercial insurance. Our team works together to ensure that you receive the best coverage tailored to your specific needs. Thank you once again for choosing our agency and for your kind words. We appreciate your support and look forward to serving you in the future. Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Zainah Nayef

Zainah Nayef

August 16, 2024

5  out of  5
rating by Zainah Nayef
"Alex was my representative and he was incredibly helpful when setting up my insurance! Super nice and had the best value rates."
We responded:
"Thank you Zainah. We are glad you had a 5 star experience with Alex. He and the rest of the team are pleased to help you with the best value. Auto, Home,Life, and Commercial and more...we are glad to help you with you insurance needs for years to come."
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jian zhang

August 8, 2024

5  out of  5
rating by jian zhang
"I'm so glad I got my auto insurance here. Especially appreciated Alexander, he was so friendly. Highly recommend anyone needing insurance to contact him."
We responded:
"Thank you so much for your kind words, Jian! We're thrilled to hear that you had such a positive experience with Alexander at the Ben Torres Agency. Our team takes pride in offering competitive prices and providing coverage that perfectly matches our clients' needs. We truly believe in working together as a team to ensure that all our customers receive exceptional service. We appreciate your recommendation and look forward to assisting you with any insurance needs in the future. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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Chris Schuler

July 19, 2024

5  out of  5
rating by Chris Schuler
"Ben and his staff take service and professionalism to the next level. Value added products with attention to details. I highly recommend Ben’s agency for your insurance needs."
We responded:
"Thank you for taking the time to share your positive experience with our office and the team. We are thrilled to hear that we provided you with a positive experience. It's great to know that we went above and beyond with our service and paying attention to details. Letting others know how you feel really helps us out and we appreciate it. We truly appreciate your recommendation for our agency for insurance needs. If there is anything else we can assist you with, please feel free to reach out. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Juliana Jong

Juliana Jong

July 16, 2024

5  out of  5
rating by Juliana Jong
"I'd recently had my life insurance policy transferred to Ben and he made the process super seamless while being friendly and polite. He's very transparent and is willing to answer any questions you might have and to help you in any way he can."
We responded:
"Juliana, thank you for trusting us with one of the most important coverage you can secure. While we love the help with Home,Auto and Commercial life policies are likely the most important thing to review. I am glad it was a good fit and seamless process. Looking forward to being here for you for years to come. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Chris Kurniawan

Chris Kurniawan

July 11, 2024

5  out of  5
rating by Chris Kurniawan
"My family and I have been a customer of Ben for multiple years. He has been exceptionally supportive with our insurance needs. Highly recommended!"
We responded:
"Chris: We, of course, have been so happy to help you and your family over all the years. I often tell people the business we are in forms bonds that sometimes lasts generations. It’s just something about the profound importance of what we do that makes it possible to create these relationships that last so long. We always remember there are people behind the promises we are there to keep! Thank you for being some of our best customers! We appreciate you so much. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Angela Dunphy

Angela Dunphy

July 11, 2024

5  out of  5
rating by Angela Dunphy
"Alexander is a pleasure! He is very professional and personable. He returns messages quickly. He was very knowledgeable and helpful with rental insurance for my son. Kristen who answered the phone was very nice and clear to speak with. Thank you!"
We responded:
"Thank you, Angela! Alexander and Kristen will be happy to hear you had such a good experience obtaining coverage for your son. They both share the team’s vision and passion of help people however we can. From the smallest single polices to the complex multi-policy household we strive to be the best at what we do. Auto, Home (Renters), Life, Commercial and more we are always glad to help. Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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Jody Westland

July 10, 2024

5  out of  5
rating by Jody Westland
"I had a great call today with Alex about changing/increasing my homeowners coverage. He was extremely informative, prompt and kind. It couldn't have gone better! Thank you Alex!"
We responded:
"Thank you, Jody, for sharing your experience. There are a lot of moving parts to a home policy and going through the coverage and options is part of the service you get with us. Alex and the rest of the team are great at helping people manage the risks of everyday life! Auto, home, life, commercial and more. Polices can be complicated, we are here to make it easy. Glad you had a great experience. "
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Valerie Cabrera

July 3, 2024

5  out of  5
rating by Valerie Cabrera
"We love working with their bilingual insurance agent, Brenda Hernandez. Very knowledgeable and always willing to help. My family has had a very pleasant experience with Ben Torres State Farm. Highly recommend giving them a chance :)"
We responded:
"Valerie, it is so glad to hear that you value your experience with us as much as we appreciate having you as a customer. Brenda and the rest of the team are always here to help with your insurance and financial services needs. Taking the time to share your experience really does help us but letting others know what they can expect from us! Thank you. Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com"
Profile photo of Guadalupe Araiza

Guadalupe Araiza

July 3, 2024

5  out of  5
rating by Guadalupe Araiza
"I'm so happy to be insured in state farm. I been insured for couple of years, brenda hernandez has been so helpful and she is very nice , my husband and I get all the help from her ❤️ she is a good team member at state farm she is willing to answer anyquestions or any help you need just to make you happy . She is also bilingual for those that need spanish translation she will translate. She is very kind and helpful ☺️"
We responded:
"Thank you, Guadalupe, for letting us help you with your insurance and financial services needs. Brenda is always going the extra mile to make sure our customers and covered properly and feel comfortable. She and the rest of the team are very happy to serve you anyway we can. We are proud that you had a 5 star experience and look forward to helping you for many years to come. Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com"
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Erwin Perez

July 3, 2024

5  out of  5
rating by Erwin Perez
"Brenda Hernández nice person and very good service 100% recommend"
We responded:
"Erwin, thank you for letting us know that Brenda extended the kind of personal service we strive for. She and the rest of the team are passionate about helping people. I am so glad it shows. nothing is more important to us than making sure you are happy when we are helping you with your insurance needs. Home, auto, life, and other financial services are what we do best. We appreciate your business. Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com"
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Joe K

July 2, 2024

4  out of  5
rating by Joe K
"Car insurance is a scam but Chelsea Sorensen is awesome. Highly recommend her."
We responded:
"Joe, I am so glad that Chelsea was able to help you out. She and the rest of the team strive to help you navigate the complex insurance options. I have heard this from other customers. We always hope you never need to use your policy, but many do find value when it's there when they need it the most. Besides auto we serve others with home, life, commercial and much more. Thank you for sharing and we hope we can earn that 5th star someday. Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com"
Profile photo of Crystal Conway

Crystal Conway

June 27, 2024

5  out of  5
rating by Crystal Conway
"I have had a variety of insurance policies, both business and personal, with Ben Torres State Farm for over 20 years and it’s always been incredible. I have to say, Josh, who handles my accounts currently, is always polite, prompt and informative when I have new requests as my personal and business needs evolve over time. Thank you all for your hard work and thank you Josh and Ben for your impeccable service and advisement over the years! A lifetime customer regardless of the price because I’ve found the service is worth the difference when there is one."
We responded:
"Crystal, thank you for taking the time to share such a heartfelt review. We are passionate about helping people and appreciate that you see how important good service can be. We appreciate your business over the years and look forward to many more. Serving all of Michigan with auto home life and commercial insurance. Ben Torres ChFC, Agent. 118 1/2 E Washington St Ann Arbor MI 48103 5900 E Dunbar Monroe MI 48161 "
Profile photo of Dylan Manna

Dylan Manna

February 24, 2024

5  out of  5
rating by Dylan Manna
"I've been a client of Ben Torres on and off for many years and have always had great service. This past week, I needed to adjust my policy and I had the pleasure of being taken care of by Kristin. Beside being highly competent, clear, and efficient, she was a pleasure to speak with. I have recommended Ben's office for years and it seems he's only better with time. Congrats on having such a lasting impact!"
We responded:
"Dylan, we are so happy that you received the great service and took the time to let everyone know. Kristin and the rest of the team feel passionate about helping people and we are so pleased you recognized that. We are happy to serve with Home, Auto, Life and Business and financial service for many customers all over MI. Thank you for being such a long-term customer and we hope to have you for many more years! "
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Azael HO

January 19, 2024

5  out of  5
rating by Azael HO
"In my long time with this agent, I have no complaints regarding service. Brenda has always been spectacular when it comes to assisting me. 👍👍👍👍"
We responded:
"Thank you for sharing your positive experience. Brenda and the rest of the team are happiest when we are helping people. Auto, home, life and more we are here for you now and when your needs grow and change. Insurance can be complicated, and we try and make it simple. We appreciate you sticking with us and look forward to helping you for many years to come."
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Jill Janke

November 22, 2023

5  out of  5
rating by Jill Janke
"I love these guys!! Great company and awesome people!! We deal with Alex and Chelsea quite often and they are amazing!! Chelsea makes you feel like part of the family and she handles all of.our questions with ease! Thanks again guys!!"
We responded:
"Thank you Jill, we appreciate your business and that you have had a great experience with us. We realize that your relationship with your agent's office is so very important. We are glad our passion to help people continues to show. Please let us know if we can help you in any way or anyone else you know. Serving all of Michigan with Auto / Home /Life and other financial services. "
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Kyra Rieves

November 21, 2023

5  out of  5
rating by Kyra Rieves
"JOSH IS SUPER AMAZING AND HELPFUL AND PATIENT I DON'T THINK I'VE EVER MET ANYONE LIKE HIM IN MY LIFE HE SO CALM AND CONCERNING AND WILLINGNESS TO HELP AND GOES ABOVE AND BEYOND AND KEEPS HIS WORD IF HE SAY HE WILL EMAIL YOU EXPECT AN EMAIL IF HE SAY HE HAS TO CALL YOU BACK EXPECT A CALL WITH VM IF YOU DON'T ANSWER NEVER LIED TO ME OR TOLD ME THINGS THAT WERN'T TRUE JUST A TRUE GENTLEMAN AND DEFINITELY A BUSINESS MAN WHO SEEKS TO HELP AND MAKE EVERYONE HAPPY THERE HAS BEEN ONLY 1 TIME I DIDN'T AGREE BUT LATER FOUND OUT IT WAS TRUE WHAT HE TOLD ME IN SPITE OF MY SOMETIMES RUDENESS I STILL WILL ONLY DEAL WITH HIM AND HE TREATS ME FAIR AND HAS NEVER CHANGED SAME PERSON EVERYDAY A KIND SOUL AND WHEN I SAY I TRUST HIM "I TRUST HIM" HE IS A PERFECT EXAMPLE OF EXCELLENT CUSTOMER SERVICE AND STAYS PROFESSIONAL AT ALL TIMES. IF JOSH ISN'T AVAIL ALEX IS MY NEXT BEST CUSTOMER SERVICE REP TO SPEAK WITH AWESOME PPL GREAT EXPERIENCE WITH THEM BOTH THOSE TWO HAS NEVER LET ME DOWN IS ALL I CAN SAY AND I STAY WITH STATE FARM BECAUSE OF THEM. I GIVE THEM 10 STARS **********"
We responded:
"Kyra, thank you so much for your kind words. The team and I really appreciate the feedback. We work hard to help people and it's great you can share your experience. Josh and Alex both will both be thrilled to hear about your good review! "
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Gwynndolynne Buster

September 15, 2023

5  out of  5
rating by Gwynndolynne Buster
"Josh never disappoints with his customer service and knowledge. A great office!"
We responded:
"Gwynndolynne, thank you, we appreciate your business as well!"