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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Abby Eggleton

April 1, 2025

5  out of  5
rating by Abby Eggleton
"Ben Torres State Farm team is amazing! Any issues I have, they’re always extremely helpful and understanding. They’re always quick to respond. Couldn’t ask for a better agent & team. Definitely recommend them!"
We responded:
"Thank you so much for your amazing 5-star review, Abby! 🌟 We’re hapy to hear that you find the Ben Torres State Farm team to be extremely helpful and understanding. Our commitment to providing outstanding customer service is at the heart of what we do, and we take pride in being quick to respond to all your insurance needs. As a full-service insurance agency, we offer a wide range of products, including auto, home, life, and health insurance, as well as commercial and financial services tailored to both individuals and businesses in our community. 🏡🚗💼 Our dedicated team is here to ensure you receive personalized solutions and support every step of the way. We truly appreciate your recommendation and look forward to continuing to serve you with excellence. Thank you for choosing Ben Torres State Farm! 🙏✨ #FullServiceInsurance #CustomerService #BenTorresStateFarm #AutoInsurance #HomeInsurance #LifeInsurance #CommercialServices #CommunitySupport #CustomerSatisfaction #InsuranceAgent Ben Torres ChFC, Agent BenTorresAgent.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
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Gabe Push

March 28, 2025

5  out of  5
rating by Gabe Push
"Was able to get my motorcycle and cottage covered for the summer! The process went very smoothly."
We responded:
"Thank you so much, Gabe, for your fantastic 5-star review! 🌟 🌟 🌟 🌟 🌟 We're delighted to hear that you had a smooth experience getting your motorcycle 🏍️ and cottage 🏡 covered for the summer with the Ben Torres Agency. As a full-service insurance agency, we pride ourselves on providing comprehensive coverage options to meet all your needs, whether it's for your vehicles, property, or any other valuable assets. In addition to personal insurance, we also offer a wide range of commercial and financial services to support both individuals and businesses in our community. Our team is dedicated to offering personalized solutions and exceptional service to ensure you have the protection and peace of mind you deserve. We appreciate your trust in us and look forward to continuing to serve you with all your insurance, commercial, and financial needs. Thank you again for choosing Ben Torres Agency! #FullServiceInsurance #MotorcycleCoverage #PropertyInsurance #CommercialServices #FinancialServices #BenTorresAgency #CustomerSatisfaction #ComprehensiveCoverage #CommunitySupport Ben Torres ChFC, Agent BenTorresAgent.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
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Carlos Ortiz-Cruz

March 17, 2025

5  out of  5
rating by Carlos Ortiz-Cruz
"Got all my questions answered quickly and had a great experience thanks to this team!"
We responded:
"Thank you so much for your wonderful 5-star review, Carlos! 🌟 🌟 🌟 🌟 🌟 We’re thrilled to hear that our team was able to answer all your questions quickly and provide you with a great experience. At we prioritize excellent customer service and strive to ensure that every client feels supported and informed. If anyone is looking for reliable assistance and expert answers in [your industry or service], we’re here to help! 🙌 Thanks again for your kind words! #CustomerExperience #ExpertSupport #QuickResponses #ClientSatisfaction #ReliableService #Teamwork #ClientTestimonials Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
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Vibhu Guda

March 17, 2025

5  out of  5
rating by Vibhu Guda
"The team here was super easy to work with and I was able to get a great rate on my car and home, would recommend!"
We responded:
"Thank you, Vihu, for your fantastic 5-star review! 🌟 We’re delighted to hear that you found our team easy to work with and that you secured a great rate on your car 🚗 and home 🏡 insurance. We pride ourselves on providing exceptional customer service and personalized insurance solutions that meet your needs. Your recommendation means so much to us! 🙌 If anyone is looking for affordable rates and expert guidance in insurance, we’re here to help. Thanks again for your support! 💖 #InsuranceSolutions #HomeInsurance #CarInsurance #GreatRates #CustomerService #AffordableInsurance #InsuranceExperts #ClientTestimonials Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
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Therese Franco

March 3, 2025

5  out of  5
rating by Therese Franco
"Brenda Hernandez is great to work with; very knowledgable! She is prompt, professional and pleasant in every interaction!"
We responded:
"Thank you so much for the stars! 🌟 🌟 🌟 🌟 🌟 We're thrilled to hear that you had a great experience working with Brenda Hernandez. Her professionalism and knowledge are truly invaluable to our team. We love our customers and helping people is our passion! We appreciate your kind words and look forward to continuing to assist you! Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
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Connie Green

February 10, 2025

5  out of  5
rating by Connie Green
"I’ve always received great service from this office. Requests and questions were answered promptly and everyone was very professional and respectful and friendly. I currently reside on the other side of the state and wanted an agent closer to home."
We responded:
"Hi Connie! 🌟 Thank you so much for your 5-star review! We are happy to hear that you've consistently received great service from our team. Your kind words about our professionalism, respect, and friendliness mean a lot to us. If you ever need assistance in the future, even from the other side of the state, don’t hesitate to reach out. We wish you the best of luck and were glad to help you find an agent closer to home! Thank you for your business. 🏡✨ Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
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Jessica Dulin

February 6, 2025

5  out of  5
rating by Jessica Dulin
"Ben Torres and his team at State Farm are absolutely phenomenal! From the moment you walk through the door or give them a call, you’re greeted with kindness, professionalism, and a genuine commitment to helping people. Ben truly cares about his clients—not just as policyholders, but as individuals. He takes the time to understand their needs and ensures they have the right coverage to protect what matters most. His staff is always friendly, polite, and incredibly organized, making the process of handling insurance needs seamless and stress-free. It’s rare to find an agency that combines top-notch service with such a strong sense of integrity and care, but Ben and his team do exactly that. If you’re looking for an insurance agent who puts you first and makes the process easy, look no further than Ben Torres State Farm. Highly recommend!"
We responded:
"🌟 Thank you so much for your amazing review, Jessica! We are truly grateful for your kind words and are thrilled to hear that you had such a positive experience with Ben and our team at State Farm. Our commitment to treating our clients like family is at the heart of what we do, and it’s wonderful to know that it shines through in our service. We strive to make the insurance process seamless and stress-free, and your recommendation means the world to us! If you ever need anything or have questions in the future, please don’t hesitate to reach out. Thank you for being a valued member of our agency family! 💙 #ClientLove #BenTorresAgent Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877"
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Andrea Gerber

February 6, 2025

5  out of  5
rating by Andrea Gerber
"Ben Torres is a caring kind agent who takes the time to explain policies to his customers. He works to find you the best policy for your needs. Ben also supports non-profits in the communities that he serves."
We responded:
"🌟 Thank you so much for your kind words, Andrea! We truly appreciate your feedback. At Ben Torres Agency, we strive to provide personalized service and ensure our clients fully understand their policies. It’s wonderful to hear that our efforts resonate with you! We're also proud to support our local non-profits and give back to the community we love. If you ever need assistance or have questions, don’t hesitate to reach out. Thank you for being part of our agency family! 💙 #ClientAppreciation #CommunityFirst Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877"
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Pozzi

January 16, 2025

1  out of  5
rating by Pozzi
"GO SOMEWHERE ELSE!!! despicably increase your rate without notifying you while require you to tell them everything and even it was their fault. Rude agent. I would give 0 stars."
We responded:
"Pozzi: It is always unfortunate when someone has a less than satisfactory experience especially as we take pride in trying to help people. We would like to clarify any misunderstandings. Unfortunately, we were unable to identify you from your post, or if you even were our customer or with another office. Still we would be glad to work with you individually to address your concern. Please note that we do not have the ability to change rates, nor do we have control over the amount of data required to generate an accurate price. It also does not escape us that the current MI insurance landscape is very strict on what needs to be collected in many cases. We do, however, Strive for transparency in our process, rates and interactions with everyone. Including notices that are generated at a corporate level. Please feel free to reach out to me directly at 734 929 6171 so we can better understand your situation and assist you further. Your satisfaction is important to us, and we appreciate the opportunity to improve. Best regards, Ben Torres , ChFC Agent "
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Nathan Berger

January 14, 2025

5  out of  5
rating by Nathan Berger
"Solid customer service. They’re efficient and straightforward, which I appreciate. Got everything I needed without any hassle."
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Zach Petersen

January 14, 2025

5  out of  5
rating by Zach Petersen
"Ben Torres State Farm has an amazing team! Everyone is so friendly and professional, making the process super easy from start to finish. Highly recommend this agency for anyone looking for reliable insurance and excellent service."
We responded:
"🌟 Hi Zach! Thank you for taking the time to share your positive experience with us! We're so glad to hear that our team at Ben Torres State Farm made everything smooth and easy for you. Our goal is to always provide reliable service and support. If you need anything in the future, we're just a call away! 😊 #CustomerService #InsuranceMadeEasy #Teamwork Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877"
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Mac Topping

January 13, 2025

5  out of  5
rating by Mac Topping
"The team here is easy to work with and answered all of my questions. It was a very smooth process getting my policy figured out."
We responded:
"🌟 Thank you for your wonderful review! We're so glad to hear that you found our team at Ben Torres Agency easy to work with and that your policy setup was a smooth process. Our goal is to provide clear answers and support every step of the way! If you have any more questions or need assistance in the future, we’re here for you. Your satisfaction is our priority! 😊 #CustomerService #InsuranceMadeEasy #Teamwork Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877"
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clover cobbler

December 18, 2024

5  out of  5
rating by clover cobbler
"Ben and Josh are great to work with and have consistently provided great service and support to the customers and collaborators we referred to their firm. I recommend contacting the Ben Torres State Farm Agency - they are excellent, capable professionals and come recommended by me and my team."
We responded:
"🌟 Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with us. Your recommendation means the world to us, and we truly appreciate you and your team's trust in our agency. We're here to provide the best service possible, and we look forward to continuing to support you and your referrals! If you need anything, don’t hesitate to reach out. 😊 #BenTorresAgent #CustomerAppreciation # StateFarm # GoodNeighbor Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 "
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Alex Dewhirst

October 18, 2024

5  out of  5
rating by Alex Dewhirst
"I have had a great experience working with Max Carter and have received excellent coverage. Max provided my policies promptly, communicated all aspects in layman's terms, and answered all of my questions with positivity."
We responded:
"Alex, Thank you so much for your 5-star review! We're so happy to hear that you had a great experience working with Max. At the Ben Torres Agency, we strive to provide clear communication and exceptional service, so it's great to know that Max met your expectations. Your positive feedback is truly appreciated, and we look forward to continuing to support you in the future! Please let us know if we can help you or anyone you know. Offering Auto, Home, Life and financial services to all of Michigan. Ben Torres ChFC, Agent BenTorresAgent.com 118 1/2 E Washington St Ann Arbor MI 48104 734.929.6171 5900 E Dunbar Rd Monroe MI 48161 734.457.5877 "
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Alex Printy

October 16, 2024

5  out of  5
rating by Alex Printy
"I really enjoy how simple and affordable they have made this process. I only use auto insurance but the rates are great and they are super friendly."
We responded:
"Thank you so much for your kind words, Alex! We are so glad to hear that you have had such a positive experience with the Ben Torres Agency. We take pride in providing a simple and affordable process for our customers, and we're glad to know that you find our rates to be great. Our team is dedicated to being friendly and helpful, so it's fantastic to hear that you have found them to be super friendly. We appreciate your feedback and look forward to continuing to serve you with top-notch service. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 "
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Chuck Colby

October 10, 2024

5  out of  5
rating by Chuck Colby
"Ben is friendly, efficient, and always on your side."
We responded:
"Chuck: Thank you for taking the time to leave a 5-star review! Having someone who is approachable and helpful can make a significant difference in any business relationship. We're glad to know that I and my team are always on your side, providing the support and guidance you need. We'll make sure to pass along your kind words with the team team. We're sure they'll be thrilled to hear about your positive experience. Thank you once again for your review, and please don't hesitate to reach out if you have any further questions or require assistance. Best regards, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 "
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Pav-El

October 7, 2024

5  out of  5
rating by Pav-El
"I was in a car accident and State Farm made the process hassle-free (or, you know, as close to hassle-free as a car accident can be). The only thing I had to do was sign out my car from the impound lot that the police took it to. After that, State Farm sent it to the mechanic and got me a quote in a couple of days. It was totaled :/ but then I got money in my bank account in like a day! I can't recommend them enough."
We responded:
"Pav-El, Thank you so much for taking the time to leave us a 5-star review on Google. We truly appreciate your kind words and are thrilled to hear about your positive experience with the Ben Torres Agency and State Farm. We understand that being involved in a car accident can be a stressful and overwhelming experience. We are glad to hear that our team was able to make the process as hassle-free as possible for you. It's great to know that the process was easy for you. We take pride in providing efficient and prompt service, and we are delighted to hear that State Farm quickly sent your car to the mechanic and provided you with a quote within a couple of days. While it's unfortunate that your car was totaled, we are happy to have been able to assist you in getting the compensation you deserved. It's wonderful to know that the funds were deposited into your bank account in just a day. Thank you for recommending us. We are grateful for your trust and confidence in the Ben Torres Agency and State Farm. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We are always here to help. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
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christy perros

September 27, 2024

5  out of  5
rating by christy perros
"I recently worked with Max Carter to get quotes for my auto, home and umbrella policy. Max was knowledgeable, thorough, and patient through the whole process. The best part is I saved over $1,000 annually by switching to State Farm. Highly recommend!"
We responded:
"Christy: Thank you so much for taking the time to leave us a 5-star review!! We truly appreciate your feedback and are thrilled to hear about your positive experience working with Max. We're glad that Max was able to provide you with excellent service throughout the process of getting quotes for your auto, home, and umbrella policy. His knowledge, thoroughness, and patience are qualities we value in our team members, and we're delighted that he exceeded your expectations. Moreover, we're thrilled to hear that you were able to save over $1,000 annually by switching. Saving money while still receiving top-notch coverage is always a win-win situation, and we're glad we could provide that for you. Thank you again for your recommendation. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We look forward to serving you again in the future. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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E Lopez

September 11, 2024

5  out of  5
rating by E Lopez
"Caitlyn is a gem"
We responded:
"E Lopez: Thank you for your kind review! We couldn't agree more - Caitlyn is indeed a gem. Her exceptional qualities and valuable contributions make her a standout individual. We appreciate your recognition of her amazing abilities and we are grateful to have her on our team. Offering auto, home, life, commercial and more is what we do. Doing it with a passion to help people is how we do it! Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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E Lopez

September 11, 2024

5  out of  5
rating by E Lopez
"Caitlyn is a gem"
We responded:
"E Lopez: Thank you for your kind review! We couldn't agree more - Caitlyn is indeed a gem. Her exceptional qualities and valuable contributions make her a standout individual. We appreciate your recognition of her amazing abilities and we are grateful to have her on our team. Offering auto, home, life, commercial and more is what we do. Doing it with a passion to help people is how we do it! Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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Brenda Osorio

September 6, 2024

5  out of  5
rating by Brenda Osorio
"En lo personal siempre me atienden muy bien Brenda y siempre me ayuda luego luego y muy amable ,es muy buena compañía de seguro State Farm"
We responded:
"Thank you for the kind words about our agency, Brenda! We are so happy that Brenda was able to take care of you and to provide the level of service you have come to expect from State Farm. Our priority is always providing the best experience possible, so we are delighted that you have been pleased with the service received by our team. We value your business and look forward to helping with any future insurance needs. Have a great day!"
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Henry McCain

August 21, 2024

5  out of  5
rating by Henry McCain
"Excellent staff in a beautiful location. Particularly, Alex was incredibly informative and helped me understand and choose the right life insurance - and Josh is super friendly and always keep me updated on any changes."
We responded:
"Thank you Henry so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our team and found our location beautiful. We take pride in providing excellent customer service and ensuring that our clients have the information they need to make informed decisions. It's great to hear that Alex was incredibly informative and helped you understand and choose the right life insurance. We'll be sure to pass along your compliments to him. Additionally, we understand the importance of staying updated on any changes in your insurance coverage. We're glad to hear that Josh has been super friendly and has kept you well-informed. We believe that clear communication and regular updates are essential in building strong relationships with our clients. At our agency, we strive to offer a comprehensive range of insurance options, including auto, home, life, and commercial insurance. Our team works together to ensure that you receive the best coverage tailored to your specific needs. Thank you once again for choosing our agency and for your kind words. We appreciate your support and look forward to serving you in the future. Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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Zainah Nayef

August 16, 2024

5  out of  5
rating by Zainah Nayef
"Alex was my representative and he was incredibly helpful when setting up my insurance! Super nice and had the best value rates."
We responded:
"Thank you Zainah. We are glad you had a 5 star experience with Alex. He and the rest of the team are pleased to help you with the best value. Auto, Home,Life, and Commercial and more...we are glad to help you with you insurance needs for years to come."
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jian zhang

August 8, 2024

5  out of  5
rating by jian zhang
"I'm so glad I got my auto insurance here. Especially appreciated Alexander, he was so friendly. Highly recommend anyone needing insurance to contact him."
We responded:
"Thank you so much for your kind words, Jian! We're thrilled to hear that you had such a positive experience with Alexander at the Ben Torres Agency. Our team takes pride in offering competitive prices and providing coverage that perfectly matches our clients' needs. We truly believe in working together as a team to ensure that all our customers receive exceptional service. We appreciate your recommendation and look forward to assisting you with any insurance needs in the future. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
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Chris Schuler

July 19, 2024

5  out of  5
rating by Chris Schuler
"Ben and his staff take service and professionalism to the next level. Value added products with attention to details. I highly recommend Ben’s agency for your insurance needs."
We responded:
"Thank you for taking the time to share your positive experience with our office and the team. We are thrilled to hear that we provided you with a positive experience. It's great to know that we went above and beyond with our service and paying attention to details. Letting others know how you feel really helps us out and we appreciate it. We truly appreciate your recommendation for our agency for insurance needs. If there is anything else we can assist you with, please feel free to reach out. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "