State Farm® Insurance Agent Ben Torres
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gail Neal
August 28, 2026
5
out of
5
rating by Gail Neal
"I spoke with Max Carter. Very good customer service.
I'm getting more coverage and paying less. Highly recommend 😎"
We responded:
"Gail, thank you for the kind words and recommendation! It’s great to hear that Max Carter took excellent care of you and helped you improve your insurance coverage while also lowering your cost. That’s a win we love hearing about! 😎
Max is a valued part of our team, and we all work together to make insurance as straightforward and helpful as possible for our customers. We’re grateful for the opportunity to serve the Ann Arbor community and surrounding areas, as well as individuals and families throughout Michigan.
Thanks again for choosing our Ann Arbor insurance team, Gail. We appreciate your trust and look forward to being here whenever you need us!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
William Southard
August 25, 2026
5
out of
5
rating by William Southard
"Working with Max Carter has been a great experience. He has been quick to answer any questions and demonstrates a thorough knowledge of the products and services that he offers. I have recommended him to others since."
We responded:
"William, thank you for taking the time to share your experience and for recommending Max to others! Referrals are one of the greatest compliments our team can receive.
We’re glad to hear Max Carter has been responsive, knowledgeable, and easy to reach when you’ve had questions. Whether it’s property insurance, auto insurance, or simply helping someone better understand their coverage options, our goal is to make the process straightforward and provide the level of service our customers deserve.
Max and the rest of our team appreciate your trust and your willingness to recommend us to friends and family. We’re proud to serve our local Ann Arbor and Monroe communities while helping customers with their insurance needs throughout Michigan.
Thank you again, William!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St
Ann Arbor, MI 48104
734-929-6171
5900 E Dunbar Rd
Monroe, MI 48161
734-457-5877"
Fernando Leon
August 25, 2026
5
out of
5
rating by Fernando Leon
"Ben Torres was fantastic to work with for our home and auto insurance. He took the time to walk through everything in detail and made sure we understood our coverage options instead of just rushing us into a policy. Made the whole process easy and stress-free. Highly recommend reaching out to him if you're shopping for insurance in the Ann Arbor area!"
We responded:
"Fernando, thank you for the fantastic review and recommendation! It was a pleasure helping you with your home and auto insurance.
We believe finding the right insurance should be about more than simply choosing a policy. Taking the time to explain coverage options, answer questions, and make sure you feel confident in your decisions is an important part of how our entire team approaches customer service.
We’re grateful you chose our Ann Arbor insurance office and especially appreciate you recommending us to others shopping for home and auto insurance in the Ann Arbor area. Our team is proud to serve the local community while also helping individuals and families with their insurance needs throughout Michigan.
Thanks again for your trust, Fernando. We truly appreciate your business!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St
Ann Arbor, MI 48104
734-929-6171
5900 E Dunbar Rd
Monroe, MI 48161
734-457-5877"
Lupe Hernandez
August 13, 2026
5
out of
5
rating by Lupe Hernandez
"Brenda Hernández me ah ayudado en mis pólizas. Muy profesional y servicio rápido y confiable."
We responded:
"¡Gracias, Lupe, por compartir tu experiencia con Brenda Hernández! Nos encanta saber que has podido contar con ella para ayudarte con tus pólizas y que destacas su servicio profesional, rápido y confiable. Tener a alguien que conozca tus necesidades de seguro y pueda brindarte atención personal cuando tienes preguntas o necesitas hacer cambios es muy importante para nosotros.
Agradecemos que hayas elegido a Ben Torres State Farm en Ann Arbor, Michigan para tus seguros. Brenda estará encantada de saber que su dedicación ha sido reconocida. ¡Gracias por tu confianza y por permitirnos estar a tu lado para proteger lo que más te importa!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Joss Martinez
August 13, 2026
5
out of
5
rating by Joss Martinez
"Estoy muy satisfecha con la atención de Brenda una persona muy amable gracias por toda la información"
We responded:
"¡Muchas gracias, Joss, por tu reseña de 5 estrellas y por confiar en Ben Torres State Farm! Nos alegra saber que Brenda te brindó una atención amable y toda la información que necesitabas. Ella se esfuerza por ofrecer un servicio personalizado y ayudar a cada cliente a entender sus opciones de seguro y sentirse seguro con sus decisiones.
Gracias por elegir nuestra oficina de State Farm en Ann Arbor, Michigan. Estamos aquí para ayudarte con seguro de auto, casa, inquilinos, vida y todas tus necesidades de seguros. ¡Brenda y nuestra oficina agradecemos mucho tu confianza!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Jahiro Hernandez
August 13, 2026
5
out of
5
rating by Jahiro Hernandez
"Satisfecho de estar en una aseguradora como State Farm gracias Brenda por tu amabilidad eres una excelente persona profesional gracias por el apoyo siempre"
We responded:
"¡Muchas gracias, Jahiro, por tus amables palabras y por confiar en Ben Torres State Farm! Nos alegra mucho saber que has tenido una excelente experiencia con Brenda. Su amabilidad, profesionalismo y dedicación para apoyar personalmente a cada cliente son cualidades que valoramos muchísimo.
Brenda estará muy contenta de saber que su atención ha hecho una diferencia positiva para ti. Queremos que nuestros clientes siempre se sientan bien atendidos, puedan hacer sus preguntas con confianza y sepan que cuentan con nosotros para sus necesidades de seguros.
Gracias por elegir nuestra oficina de State Farm en Ann Arbor, Michigan. Estamos aquí para ayudarte con seguro de auto, casa, inquilinos, vida y otras necesidades de seguros. ¡Agradecemos mucho tu confianza, Jahiro, y esperamos seguir atendiéndote por muchos años!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Isis
August 13, 2026
5
out of
5
rating by Isis
"Brenda is part of Ben’s team and she was such a great help while being very patient with me. She was able to get me a great quote in which I was satisfies about! Will definitely be recommending and even adding more cars to my policy in the future :))"
We responded:
"Thank you so much, Isis, for the 5-star review! We love hearing about your experience with Brenda. Her patience, attention to detail, and commitment to making sure customers feel comfortable and confident in their insurance decisions are just a few of the reasons she’s such a valued part of Ben Torres State Farm.
We’re so glad Brenda was able to take the time to work with you personally and find an auto insurance quote you were happy with. Building those one-on-one relationships and being there as your insurance needs grow is exactly the kind of service we want our customers to experience.
Thank you for trusting and recommending Ben Torres State Farm in Ann Arbor, Michigan! Brenda and the rest of our office look forward to helping when it’s time to add those additional cars and with any future auto, home, renters, or life insurance needs. We appreciate you, Isis!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Sami Kotob
July 23, 2026
5
out of
5
rating by Sami Kotob
"Had to make an adjustment to the policy, Maxwell Carter was swift and quickly resolved the issue."
We responded:
"Hi Sami, thank you for the 5-star review! We’re glad Maxwell Carter was quick to help and got your policy adjustment resolved fast. Our team works together to make policy changes and updates smooth, so you can get back to your day with confidence—whether it’s auto insurance, home insurance, renters insurance, or life insurance.
We truly love our customers and we appreciate you trusting Ben Torres State Farm.
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Kortnie.
May 13, 2026
1
out of
5
rating by Kortnie.
"Extremely rude. Ego is disgraceful"
We responded:
"Kortnie, it's unfortunate you had a bad experience. Each agency is independently owned and operated and I think perhaps you left this review at the wrong office location. We are located in Michigan. Appears you live in TX. We have no record of talking to you and I personally did not. Nonetheless feel free to reach out to me personally at the office if we can help in any way. Ben. 1 734 929 6171."
Lesly Reyes
May 7, 2026
5
out of
5
rating by Lesly Reyes
"Brenda Hernández is wonderful, she’s always helping and answering all my questions and helped us make sure we understand the insurance policy."
We responded:
"Hi Lesly,
Thank you for the 5-star review! We’re so happy to hear Brenda Hernandez took great care of you, answered all your questions, and helped you fully understand your insurance policy and coverage options. Our local State Farm team works together to provide clear communication and dependable service—whether you need auto insurance, home insurance, life insurance, or financial services.
We love our customers and truly appreciate you choosing our agency!
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Lisa Cardenas
March 16, 2026
5
out of
5
rating by Lisa Cardenas
"I have found Ben to be so passionate about his work. He is truly interested in helping his clients navigate the confusing world of insurance."
We responded:
"Hi Lisa,
Thank you so much for the 5-star review, especially coming from a local business owner, that means a lot to me. I’m passionate about helping clients navigate the insurance process and making coverage easy to understand, whether it’s auto insurance, home insurance, life insurance, or business insurance.
My team and I work together to provide clear guidance, responsive communication, and the best service we can provide for both our new customers and our long-term customers. And if something comes up outside normal hours, we have an after-hours team on standby and available for weekend responses as needed.
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Ryan Cardenas
March 12, 2026
5
out of
5
rating by Ryan Cardenas
"Ben and his team are very professional and knowledgeable of the current industry. All of the complicated language in policies are presented in an easy-to-understand manner and you truly walk away confident in your decision to partner with Ben. Highly recommend Ben at State Farm!"
We responded:
"Hi Ryan,
Thank you for the 5-star review and for recommending me and my State Farm team. I’m glad to hear we were able to break down the policy details and insurance language into something clear and easy to understand—so you can feel confident in your coverage decisions.
At my State Farm agency, we work as a team to deliver knowledgeable, responsive service for auto insurance, home insurance, life insurance, and more. We truly value both our new customers and our long-term customers, and we’re committed to being there when you need us, including having an after-hours team on standby and available for weekend responses as needed.
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Pollito RM
March 11, 2026
5
out of
5
rating by Pollito RM
"Ben is very professional and has his clients best interest at heart. He has great experience in the insurance industry as he was raised in the family business. His staff is friendly and also very professional and works hard to satisfy the clients needs. Ben is very friendly and a great guy to get to know."
We responded:
"Hi Pollito, thank you for the 5-star review and for trusting Me and my team for your insurance needs. We’re glad you noticed the experience we bring to the insurance industry and the care we put into protecting each client’s best interests. Our friendly, professional staff work together every day to deliver responsive, personalized service—whether it’s auto insurance, home insurance, life insurance, or helping review coverage options. We truly appreciate all of our customers, both new and long-term, and we’re grateful for the opportunity to serve you.
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Glenda Villanuev
March 3, 2026
5
out of
5
rating by Glenda Villanuev
"Estoy muy satisfecha con la atención de Brenda una persona muy amable gracias por toda la información."
We responded:
"Hi Glenda,
Thank you so much for your kind words! We’re so happy Brenda could provide you with friendly and helpful service. We always aim to give clear information and find the best insurance coverage that balances your needs and budget. Your satisfaction means a lot to us!
If you ever have questions or need assistance, we’re here to help.
________________________________________
Hola Glenda,
¡Muchas gracias por tus amables palabras! Nos alegra mucho que Brenda te haya brindado una atención amable y toda la información que necesitabas. Siempre buscamos ofrecerte la mejor cobertura de seguro que equilibre tus necesidades y presupuesto. ¡Tu satisfacción es muy importante para nosotros!
Si alguna vez tienes preguntas o necesitas ayuda, estamos aquí para apoyarte.
________________________________________
Ben
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Manny Henríquez
March 3, 2026
5
out of
5
rating by Manny Henríquez
"If one day you need an insurance agent I recommend Brenda she is amazing she will help you in everything she is amazing"
We responded:
"Hi Manny,
Thank you for your fantastic recommendation! We’re so glad Brenda could provide you with amazing service and support throughout your insurance needs. She is a valued member of our passionate team dedicated to helping people find the perfect balance between coverage and cost for the best value.
We truly appreciate your kind words and referrals as we continue to grow and serve our community with trusted, affordable insurance solutions.
If anyone is looking for reliable insurance guidance, Brenda and our team are here to help every step of the way!
#InsuranceAgent #TrustedInsurance #AffordableCoverage #CustomerService #InsuranceExperts #CommunityFocused #InsuranceSavings #InsuranceAgency #ProtectWhatMatters
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Solito Henriquez
March 3, 2026
5
out of
5
rating by Solito Henriquez
"Brenda is great she provided me with excellent service and customer service I recommend her 100%"
We responded:
"Hi Solito,
Thank you so much for your wonderful 5-star review! We’re delighted that Brenda and our team could provide you with excellent service and support. Brenda is truly passionate about helping people find the right insurance coverage that balances cost and protection for the best overall value.
We’re happy you found a great price and appreciate your recommendation. Your kind words and referrals mean a lot to us as we continue to grow and serve our community with trusted, affordable insurance solutions.
Thanks again for choosing Ben Torres State Farm, we look forward to assisting you whenever you need us!
Ben
#InsuranceAgency #CustomerService #Teamwork #LifeInsurance #AutoInsurance #HomeInsurance #DedicatedStaff #ClientCare
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Joe K
February 3, 2026
1
out of
5
rating by Joe K
"Absolute garbage company. All insurance is a scam but not like these people.
After years of unnecessarily paying for for home owner and Instant answer term insurance (whatever that is) I found out today I don't need it. I was told I needed all 3, otherwise my auto insurance would be sky high. Which never made sense but I did agree to it. Today after speaking to a new person about a renewal, it's $30 a month cheaper without those other 2.
Definitely shop around before you settle for some bs. These people are no good."
We responded:
"Hi Joe:
Thank you for sharing your feedback. We’re truly sorry to hear about your frustration and want to assure you that we take great pride in carefully matching the right coverage to each client’s individual needs. Our team works diligently to explain each policy in detail so that you understand the benefits and how multiple policies can often lead to valuable discounts.
It sounds like there may have been some misunderstandings about coverage levels. When policies are removed, it’s common to see a reduction in coverage, which can affect premiums differently over time. We strive to do the right thing with each client and ensure their coverage aligns with their current needs.
We have reviewed your case closely and would welcome the opportunity to discuss this calmly and in detail to clarify any concerns you have. Please feel free to reach out to me directly.
Best regards,
Ben Torres
ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Jeanne Reynolds
January 8, 2026
5
out of
5
rating by Jeanne Reynolds
"Excellent services always provided Ben, Max, Ryan, and other staff put forth an effort like no other insurance agencies they care about their clients They have always been there when I needed them
years of support that is priceless to me
no delays in response they go to work put in the effort to resolve the issue
they are always so kind and proffessional I highly recommend this agency with a wonderful hardworking staff you will not regret your choice
sincerely, Jeanne"
We responded:
"Hi Jeanne, thank you so much for your fantastic 5-star review! We’re thrilled to hear that our team has consistently provided you with excellent insurance services and support. At our agency, we work together to deliver timely, professional, and caring service to all our clients. We truly value both our new and long-term customers like you, and your trust means the world to us. Your recommendation inspires us to keep putting in the effort to resolve every issue promptly and with kindness. Thank you again for choosing our agency for your insurance needs! #InsuranceAgency #CustomerService #Teamwork #LifeInsurance #AutoInsurance #HomeInsurance #DedicatedStaff #ClientCare
http://www.bentorresagent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Mark Gagalis Messmore
December 9, 2025
5
out of
5
rating by Mark Gagalis Messmore
"Excellent State Farm Agency! Great rates, and the entire team is quick, responsive, and takes care of everything I ask of them. A+"
We responded:
"Thank you Mark for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Abby Eggleton
April 1, 2025
5
out of
5
rating by Abby Eggleton
"Ben Torres State Farm team is amazing! Any issues I have, they’re always extremely helpful and understanding. They’re always quick to respond. Couldn’t ask for a better agent & team. Definitely recommend them!"
We responded:
"Thank you so much for your amazing 5-star review, Abby! 🌟 We’re hapy to hear that you find the Ben Torres State Farm team to be extremely helpful and understanding. Our commitment to providing outstanding customer service is at the heart of what we do, and we take pride in being quick to respond to all your insurance needs.
As a full-service insurance agency, we offer a wide range of products, including auto, home, life, and health insurance, as well as commercial and financial services tailored to both individuals and businesses in our community. 🏡🚗💼 Our dedicated team is here to ensure you receive personalized solutions and support every step of the way.
We truly appreciate your recommendation and look forward to continuing to serve you with excellence. Thank you for choosing Ben Torres State Farm! 🙏✨
#FullServiceInsurance #CustomerService #BenTorresStateFarm #AutoInsurance #HomeInsurance #LifeInsurance #CommercialServices #CommunitySupport #CustomerSatisfaction #InsuranceAgent
Ben Torres ChFC, Agent
BenTorresAgent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Gabe Push
March 28, 2025
5
out of
5
rating by Gabe Push
"Was able to get my motorcycle and cottage covered for the summer! The process went very smoothly."
We responded:
"Thank you so much, Gabe, for your fantastic 5-star review! 🌟 🌟 🌟 🌟 🌟 We're delighted to hear that you had a smooth experience getting your motorcycle 🏍️ and cottage 🏡 covered for the summer with the Ben Torres Agency. As a full-service insurance agency, we pride ourselves on providing comprehensive coverage options to meet all your needs, whether it's for your vehicles, property, or any other valuable assets.
In addition to personal insurance, we also offer a wide range of commercial and financial services to support both individuals and businesses in our community. Our team is dedicated to offering personalized solutions and exceptional service to ensure you have the protection and peace of mind you deserve.
We appreciate your trust in us and look forward to continuing to serve you with all your insurance, commercial, and financial needs. Thank you again for choosing Ben Torres Agency!
#FullServiceInsurance #MotorcycleCoverage #PropertyInsurance #CommercialServices #FinancialServices #BenTorresAgency #CustomerSatisfaction #ComprehensiveCoverage #CommunitySupport
Ben Torres ChFC, Agent
BenTorresAgent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Carlos Ortiz-Cruz
March 17, 2025
5
out of
5
rating by Carlos Ortiz-Cruz
"Got all my questions answered quickly and had a great experience thanks to this team!"
We responded:
"Thank you so much for your wonderful 5-star review, Carlos! 🌟 🌟 🌟 🌟 🌟 We’re thrilled to hear that our team was able to answer all your questions quickly and provide you with a great experience. At we prioritize excellent customer service and strive to ensure that every client feels supported and informed. If anyone is looking for reliable assistance and expert answers in [your industry or service], we’re here to help! 🙌 Thanks again for your kind words! #CustomerExperience #ExpertSupport #QuickResponses #ClientSatisfaction #ReliableService #Teamwork #ClientTestimonials
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Vibhu Guda
March 17, 2025
5
out of
5
rating by Vibhu Guda
"The team here was super easy to work with and I was able to get a great rate on my car and home, would recommend!"
We responded:
"Thank you, Vihu, for your fantastic 5-star review! 🌟 We’re delighted to hear that you found our team easy to work with and that you secured a great rate on your car 🚗 and home 🏡 insurance. We pride ourselves on providing exceptional customer service and personalized insurance solutions that meet your needs. Your recommendation means so much to us! 🙌 If anyone is looking for affordable rates and expert guidance in insurance, we’re here to help. Thanks again for your support! 💖 #InsuranceSolutions #HomeInsurance #CarInsurance #GreatRates #CustomerService #AffordableInsurance #InsuranceExperts #ClientTestimonials Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Therese Franco
March 3, 2025
5
out of
5
rating by Therese Franco
"Brenda Hernandez is great to work with; very knowledgable! She is prompt, professional and pleasant in every interaction!"
We responded:
"Thank you so much for the stars! 🌟 🌟 🌟 🌟 🌟 We're thrilled to hear that you had a great experience working with Brenda Hernandez. Her professionalism and knowledge are truly invaluable to our team. We love our customers and helping people is our passion! We appreciate your kind words and look forward to continuing to assist you!
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Connie Green
February 10, 2025
5
out of
5
rating by Connie Green
"I’ve always received great service from this office. Requests and questions were answered promptly and everyone was very professional and respectful and friendly. I currently reside on the other side of the state and wanted an agent closer to home."
We responded:
"Hi Connie! 🌟 Thank you so much for your 5-star review! We are happy to hear that you've consistently received great service from our team. Your kind words about our professionalism, respect, and friendliness mean a lot to us. If you ever need assistance in the future, even from the other side of the state, don’t hesitate to reach out. We wish you the best of luck and were glad to help you find an agent closer to home! Thank you for your business. 🏡✨
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"