State Farm® Insurance Agent Ben Torres
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kortnie.
May 13, 2026
1
out of
5
rating by Kortnie.
"Extremely rude. Ego is disgraceful"
Lesly Reyes
May 7, 2026
5
out of
5
rating by Lesly Reyes
"Brenda Hernández is wonderful, she’s always helping and answering all my questions and helped us make sure we understand the insurance policy."
Lisa Cardenas
March 16, 2026
5
out of
5
rating by Lisa Cardenas
"I have found Ben to be so passionate about his work. He is truly interested in helping his clients navigate the confusing world of insurance."
Ryan Cardenas
March 12, 2026
5
out of
5
rating by Ryan Cardenas
"Ben and his team are very professional and knowledgeable of the current industry. All of the complicated language in policies are presented in an easy-to-understand manner and you truly walk away confident in your decision to partner with Ben. Highly recommend Ben at State Farm!"
Pollito RM
March 11, 2026
5
out of
5
rating by Pollito RM
"Ben is very professional and has his clients best interest at heart. He has great experience in the insurance industry as he was raised in the family business. His staff is friendly and also very professional and works hard to satisfy the clients needs. Ben is very friendly and a great guy to get to know."
Glenda Villanuev
March 3, 2026
5
out of
5
rating by Glenda Villanuev
"Estoy muy satisfecha con la atención de Brenda una persona muy amable gracias por toda la información."
Manny Henríquez
March 3, 2026
5
out of
5
rating by Manny Henríquez
"If one day you need an insurance agent I recommend Brenda she is amazing she will help you in everything she is amazing"
Solito Henriquez
March 3, 2026
5
out of
5
rating by Solito Henriquez
"Brenda is great she provided me with excellent service and customer service I recommend her 100%"
Joe K
February 3, 2026
1
out of
5
rating by Joe K
"Absolute garbage company. All insurance is a scam but not like these people.
After years of unnecessarily paying for for home owner and Instant answer term insurance (whatever that is) I found out today I don't need it. I was told I needed all 3, otherwise my auto insurance would be sky high. Which never made sense but I did agree to it. Today after speaking to a new person about a renewal, it's $30 a month cheaper without those other 2.
Definitely shop around before you settle for some bs. These people are no good."
Jeanne Reynolds
January 8, 2026
5
out of
5
rating by Jeanne Reynolds
"Excellent services always provided Ben, Max, Ryan, and other staff put forth an effort like no other insurance agencies they care about their clients They have always been there when I needed them
years of support that is priceless to me
no delays in response they go to work put in the effort to resolve the issue
they are always so kind and proffessional I highly recommend this agency with a wonderful hardworking staff you will not regret your choice
sincerely, Jeanne"
Mark Gagalis Messmore
December 9, 2025
5
out of
5
rating by Mark Gagalis Messmore
"Excellent State Farm Agency! Great rates, and the entire team is quick, responsive, and takes care of everything I ask of them. A+"
We responded:
"Thank you Mark for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Abby Eggleton
April 1, 2025
5
out of
5
rating by Abby Eggleton
"Ben Torres State Farm team is amazing! Any issues I have, they’re always extremely helpful and understanding. They’re always quick to respond. Couldn’t ask for a better agent & team. Definitely recommend them!"
We responded:
"Thank you so much for your amazing 5-star review, Abby! 🌟 We’re hapy to hear that you find the Ben Torres State Farm team to be extremely helpful and understanding. Our commitment to providing outstanding customer service is at the heart of what we do, and we take pride in being quick to respond to all your insurance needs.
As a full-service insurance agency, we offer a wide range of products, including auto, home, life, and health insurance, as well as commercial and financial services tailored to both individuals and businesses in our community. 🏡🚗💼 Our dedicated team is here to ensure you receive personalized solutions and support every step of the way.
We truly appreciate your recommendation and look forward to continuing to serve you with excellence. Thank you for choosing Ben Torres State Farm! 🙏✨
#FullServiceInsurance #CustomerService #BenTorresStateFarm #AutoInsurance #HomeInsurance #LifeInsurance #CommercialServices #CommunitySupport #CustomerSatisfaction #InsuranceAgent
Ben Torres ChFC, Agent
BenTorresAgent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Gabe Push
March 28, 2025
5
out of
5
rating by Gabe Push
"Was able to get my motorcycle and cottage covered for the summer! The process went very smoothly."
We responded:
"Thank you so much, Gabe, for your fantastic 5-star review! 🌟 🌟 🌟 🌟 🌟 We're delighted to hear that you had a smooth experience getting your motorcycle 🏍️ and cottage 🏡 covered for the summer with the Ben Torres Agency. As a full-service insurance agency, we pride ourselves on providing comprehensive coverage options to meet all your needs, whether it's for your vehicles, property, or any other valuable assets.
In addition to personal insurance, we also offer a wide range of commercial and financial services to support both individuals and businesses in our community. Our team is dedicated to offering personalized solutions and exceptional service to ensure you have the protection and peace of mind you deserve.
We appreciate your trust in us and look forward to continuing to serve you with all your insurance, commercial, and financial needs. Thank you again for choosing Ben Torres Agency!
#FullServiceInsurance #MotorcycleCoverage #PropertyInsurance #CommercialServices #FinancialServices #BenTorresAgency #CustomerSatisfaction #ComprehensiveCoverage #CommunitySupport
Ben Torres ChFC, Agent
BenTorresAgent.com
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Carlos Ortiz-Cruz
March 17, 2025
5
out of
5
rating by Carlos Ortiz-Cruz
"Got all my questions answered quickly and had a great experience thanks to this team!"
We responded:
"Thank you so much for your wonderful 5-star review, Carlos! 🌟 🌟 🌟 🌟 🌟 We’re thrilled to hear that our team was able to answer all your questions quickly and provide you with a great experience. At we prioritize excellent customer service and strive to ensure that every client feels supported and informed. If anyone is looking for reliable assistance and expert answers in [your industry or service], we’re here to help! 🙌 Thanks again for your kind words! #CustomerExperience #ExpertSupport #QuickResponses #ClientSatisfaction #ReliableService #Teamwork #ClientTestimonials
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Vibhu Guda
March 17, 2025
5
out of
5
rating by Vibhu Guda
"The team here was super easy to work with and I was able to get a great rate on my car and home, would recommend!"
We responded:
"Thank you, Vihu, for your fantastic 5-star review! 🌟 We’re delighted to hear that you found our team easy to work with and that you secured a great rate on your car 🚗 and home 🏡 insurance. We pride ourselves on providing exceptional customer service and personalized insurance solutions that meet your needs. Your recommendation means so much to us! 🙌 If anyone is looking for affordable rates and expert guidance in insurance, we’re here to help. Thanks again for your support! 💖 #InsuranceSolutions #HomeInsurance #CarInsurance #GreatRates #CustomerService #AffordableInsurance #InsuranceExperts #ClientTestimonials Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Therese Franco
March 3, 2025
5
out of
5
rating by Therese Franco
"Brenda Hernandez is great to work with; very knowledgable! She is prompt, professional and pleasant in every interaction!"
We responded:
"Thank you so much for the stars! 🌟 🌟 🌟 🌟 🌟 We're thrilled to hear that you had a great experience working with Brenda Hernandez. Her professionalism and knowledge are truly invaluable to our team. We love our customers and helping people is our passion! We appreciate your kind words and look forward to continuing to assist you!
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Connie Green
February 10, 2025
5
out of
5
rating by Connie Green
"I’ve always received great service from this office. Requests and questions were answered promptly and everyone was very professional and respectful and friendly. I currently reside on the other side of the state and wanted an agent closer to home."
We responded:
"Hi Connie! 🌟 Thank you so much for your 5-star review! We are happy to hear that you've consistently received great service from our team. Your kind words about our professionalism, respect, and friendliness mean a lot to us. If you ever need assistance in the future, even from the other side of the state, don’t hesitate to reach out. We wish you the best of luck and were glad to help you find an agent closer to home! Thank you for your business. 🏡✨
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877
"
Jessica Dulin
February 6, 2025
5
out of
5
rating by Jessica Dulin
"Ben Torres and his team at State Farm are absolutely phenomenal! From the moment you walk through the door or give them a call, you’re greeted with kindness, professionalism, and a genuine commitment to helping people. Ben truly cares about his clients—not just as policyholders, but as individuals. He takes the time to understand their needs and ensures they have the right coverage to protect what matters most.
His staff is always friendly, polite, and incredibly organized, making the process of handling insurance needs seamless and stress-free. It’s rare to find an agency that combines top-notch service with such a strong sense of integrity and care, but Ben and his team do exactly that.
If you’re looking for an insurance agent who puts you first and makes the process easy, look no further than Ben Torres State Farm. Highly recommend!"
We responded:
"🌟 Thank you so much for your amazing review, Jessica! We are truly grateful for your kind words and are thrilled to hear that you had such a positive experience with Ben and our team at State Farm. Our commitment to treating our clients like family is at the heart of what we do, and it’s wonderful to know that it shines through in our service.
We strive to make the insurance process seamless and stress-free, and your recommendation means the world to us! If you ever need anything or have questions in the future, please don’t hesitate to reach out. Thank you for being a valued member of our agency family! 💙 #ClientLove #BenTorresAgent
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Andrea Gerber
February 6, 2025
5
out of
5
rating by Andrea Gerber
"Ben Torres is a caring kind agent who takes the time to explain policies to his customers. He works to find you the best policy for your needs. Ben also supports non-profits in the communities that he serves."
We responded:
"🌟 Thank you so much for your kind words, Andrea! We truly appreciate your feedback. At Ben Torres Agency, we strive to provide personalized service and ensure our clients fully understand their policies. It’s wonderful to hear that our efforts resonate with you! We're also proud to support our local non-profits and give back to the community we love. If you ever need assistance or have questions, don’t hesitate to reach out. Thank you for being part of our agency family! 💙 #ClientAppreciation #CommunityFirst
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104
734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161
734 457 5877"
Pozzi
January 16, 2025
1
out of
5
rating by Pozzi
"GO SOMEWHERE ELSE!!! despicably increase your rate without notifying you while require you to tell them everything and even it was their fault. Rude agent. I would give 0 stars."
We responded:
"Pozzi:
It is always unfortunate when someone has a less than satisfactory experience especially as we take pride in trying to help people. We would like to clarify any misunderstandings. Unfortunately, we were unable to identify you from your post, or if you even were our customer or with another office. Still we would be glad to work with you individually to address your concern.
Please note that we do not have the ability to change rates, nor do we have control over the amount of data required to generate an accurate price. It also does not escape us that the current MI insurance landscape is very strict on what needs to be collected in many cases. We do, however, Strive for transparency in our process, rates and interactions with everyone. Including notices that are generated at a corporate level.
Please feel free to reach out to me directly at 734 929 6171 so we can better understand your situation and assist you further. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Best regards,
Ben Torres , ChFC
Agent
"
Nathan Berger
January 14, 2025
5
out of
5
rating by Nathan Berger
"Solid customer service. They’re efficient and straightforward, which I appreciate. Got everything I needed without any hassle."
Zach Petersen
January 14, 2025
5
out of
5
rating by Zach Petersen
"Ben Torres State Farm has an amazing team! Everyone is so friendly and professional, making the process super easy from start to finish. Highly recommend this agency for anyone looking for reliable insurance and excellent service."
We responded:
"🌟 Hi Zach! Thank you for taking the time to share your positive experience with us! We're so glad to hear that our team at Ben Torres State Farm made everything smooth and easy for you. Our goal is to always provide reliable service and support. If you need anything in the future, we're just a call away! 😊 #CustomerService #InsuranceMadeEasy #Teamwork
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161 734 457 5877"
Mac Topping
January 13, 2025
5
out of
5
rating by Mac Topping
"The team here is easy to work with and answered all of my questions. It was a very smooth process getting my policy figured out."
We responded:
"🌟 Thank you for your wonderful review! We're so glad to hear that you found our team at Ben Torres Agency easy to work with and that your policy setup was a smooth process. Our goal is to provide clear answers and support every step of the way! If you have any more questions or need assistance in the future, we’re here for you. Your satisfaction is our priority! 😊 #CustomerService #InsuranceMadeEasy #Teamwork
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171
BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161 734 457 5877"
clover cobbler
December 18, 2024
5
out of
5
rating by clover cobbler
"Ben and Josh are great to work with and have consistently provided great service and support to the customers and collaborators we referred to their firm.
I recommend contacting the Ben Torres State Farm Agency - they are excellent, capable professionals and come recommended by me and my team."
We responded:
"🌟 Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with us. Your recommendation means the world to us, and we truly appreciate you and your team's trust in our agency. We're here to provide the best service possible, and we look forward to continuing to support you and your referrals! If you need anything, don’t hesitate to reach out. 😊 #BenTorresAgent #CustomerAppreciation # StateFarm # GoodNeighbor
Ben
Ben Torres ChFC, Agent
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
5900 E Dunbar Rd Monroe MI 48161 734
"
Alex Dewhirst
October 18, 2024
5
out of
5
rating by Alex Dewhirst
"I have had a great experience working with Max Carter and have received excellent coverage. Max provided my policies promptly, communicated all aspects in layman's terms, and answered all of my questions with positivity."
We responded:
"Alex,
Thank you so much for your 5-star review! We're so happy to hear that you had a great experience working with Max. At the Ben Torres Agency, we strive to provide clear communication and exceptional service, so it's great to know that Max met your expectations. Your positive feedback is truly appreciated, and we look forward to continuing to support you in the future!
Please let us know if we can help you or anyone you know. Offering Auto, Home, Life and financial services to all of Michigan.
Ben Torres ChFC, Agent
BenTorresAgent.com
118 1/2 E Washington St Ann Arbor MI 48104 734.929.6171
5900 E Dunbar Rd Monroe MI 48161 734.457.5877
"